Help Center
How family location sharing works, how saved places mark an arrival, how a family group decides who sees what, how an Care check-in becomes a summary, how travel records hold up offline, and how membership fits around all of it. Each topic below answers the question and links to the page that explains it in full. If something is still open after that, the contact page is at the bottom.
The four questions most people arrive with. Each one opens a feature overview rather than a step-by-step guide.
Each question below answers what the feature does and where it stops, then links to the page that explains it in full. Step-by-step how-to articles are not published yet.
The map shows location information shared by members of your family group, and each person chooses what they share. Updates depend on device permissions, location settings, battery optimisation, and network conditions, so they can be delayed or unavailable. The map is not an emergency service.
Save the places a family moves between — home, work, a school or academy, a hospital — so the group can be informed around arrival and departure moments. Whether a moment is recognised depends on device settings and conditions at the time.
A family group connects the people you invite, and the map, places, care, and travel all build on that same group. Joining a group does not mean sharing everything in it — each member keeps their own sharing settings and decides who can see their location.
Care guides a gentle daily check-in and turns the finished conversation into a short summary the family group can read. It supports conversation and connection — it is not a medical service and it does not monitor emergencies.
A trip keeps locations, photos, text notes, and voice memos together. Records made while connectivity is limited stay on the device and sync once a connection returns. Smart Travel does not replace emergency or navigation services.
Five membership levels are taking shape. The prices shown are previews rather than final pricing, included features may still change, and no purchase action is available on the site today.
What each person shares is their own choice, and the settings on their device affect how often location can update. The policy documents below describe how that data is handled.
Short answers to the questions this site can answer today.
Tavino AI brings family connection, map and place experiences, AI-supported care, and travel records together in one service.
No. Care supports family connection through conversations and shared updates. It does not diagnose health conditions or replace professional care.
Travel records can be saved locally while connectivity is limited. Synchronization depends on connection, device conditions, and service availability.
No. Location information can be affected by device permissions, signal conditions, operating system behavior, and network availability.
No. Care and travel build on the same family group used across the rest of Tavino AI, and sharing follows the settings already in that group.
No. The membership page shows preview pricing based on the current product design. Final pricing, availability, and included features may change, and no purchase action is available on the site today.
Use the Privacy Policy, Terms of Service, and Location Data Terms links in the Privacy & Policy section below.
Use the Contact Tavino AI page linked at the bottom of this page.
The documents that describe how data is handled across Tavino AI.
If a question about the map, saved places, a family group, an Care check-in, a trip, or membership is not answered above, the contact page takes it from here — general questions, product feedback, partnership inquiries, or technical questions.