Privacy Policy

1. Introduction

Tavino AI is a family connection service operated by PNCSTAR Inc. ("PNCSTAR", "we", "our", or "us"). This Privacy Policy explains what information Tavino AI processes, why it is processed, and the choices you have. It applies to the Tavino AI application and this website.

Tavino AI brings family safety, AI-supported care, and travel records together in one service. The sections below follow those parts of the service.

2. Information Processed by Tavino AI

Tavino AI processes the following categories of information in order to provide the features described on this site:

• Account and family group information
• Location and saved place information
• AI Care conversation information
• Travel records and the media attached to them
• Membership status information, if a membership is used
• Messages you send to us through the contact page

3. Account and Family Group Information

Tavino AI is built around a family group. Members are added by invitation, and each person joins the group from their own device.

• Account information needed to identify a member within the service
• The group a member belongs to and their relationship to it
• The sharing settings each member chooses for themselves inside the group

Being invited to a group does not by itself share a member's information. What is shared follows the settings that member chooses and the permissions granted on their own device.

4. Location and Place Information

• Location information: processed so that members of the same group can see each other on a shared map, according to the sharing settings each member has chosen.
• Saved places: a place is a point on the map with a name and an area around it. Places belong to the group rather than to a single device.
• Arrival and departure moments: processed so a group can be notified around a registered place.

Location sharing can be turned on or off by each member, and device-level location permissions can be changed at any time in system settings. Location information can be delayed or unavailable depending on device permissions, operating system behavior, signal conditions, and network availability. Further detail is described in the Location Data Terms.

5. AI Care Conversation Information

• Check-in conversations that a person chooses to have, by voice or by text
• Summaries created from a completed conversation
• The check-in history that those summaries belong to

Conversation summaries are shared with the family group the person belongs to, following the sharing rules already set in that group. AI Care supports conversation and family connection. It is not a medical service, it does not diagnose health conditions, and it does not detect emergencies.

6. Travel Records and Media

• A trip, including the name, travel period, and region you set
• Travel records, which can include a location, photos, text notes, voice notes, and the time a record was made
• Records created while connectivity is limited, which remain on the device until they can be synchronized

Travel records are organized by trip and by day. Synchronization depends on connection, device conditions, and service availability, so a record may remain on the device longer than the moment it was created.

7. How Information Is Used

• To operate the map, places, care, and travel features you use
• To connect members of the same family group to each other
• To keep travel records and care summaries with the trip or day they belong to
• To respond to questions you send us
• To maintain the security and reliability of the service
• To comply with applicable laws

8. Sharing and Service Providers

Tavino AI does not sell personal information. Information is shared in the following limited situations:

• Within your family group: according to the sharing settings and permissions already set in that group
• Service providers: providers that operate parts of the service on our behalf, bound by confidentiality obligations
• Legal requirements: when required by law, court order, or a governmental authority
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to users

9. Data Retention

Information is retained for as long as it is needed to provide the feature it belongs to, or for as long as required by applicable law. Travel records and care summaries remain available to the group they were shared with until they are deleted through the service.

10. User Choices and Account Controls

• Turn location sharing on or off for yourself at any time
• Change or revoke location permissions in your device settings
• Choose whether to take part in a care conversation
• Request access to, correction of, or deletion of your information

To make a request, contact us using the details in the Contact section below. Depending on where you live, you may have additional rights under local law.

11. Children and Family Accounts

Tavino AI is intended to be set up and managed by adults in a family group. A child should only be included in a group with the involvement and consent of a parent or legal guardian, in line with the requirements that apply where you live. If you believe information relating to a child has been processed without the appropriate consent, contact us and we will review the request.

12. Security

We take technical and organizational measures intended to protect the information Tavino AI processes. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Changes to This Policy

This Privacy Policy may be updated as Tavino AI develops. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, through notices in the service.

14. Contact

For questions or requests regarding this Privacy Policy, please contact us: